Homepage, Executive Chairman Announcement | MSC Cruises

travel information

CRUISE & ITINERARY UPDATES

 

MEDITERRANEAN CRUISES – MSC GRANDIOSA AND MSC SEASIDE

We’re ready to welcome you back on board MSC Grandiosa (7-night cruise) and MSC Seaside (starting from 1st of May) cruising in the Mediterranean**.  

 

*At this present time and until further notice, MSC Grandiosa and MSC Seaside in the Mediterranean will only welcome guests who are residents in Schengen countries (Belgium, Czech Republic, Denmark, Germany, Estonia, Greece, Spain, France, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Malta, the Netherlands, Norway, Austria, Poland, Portugal, Slovenia, Slovakia, Finland, Sweden and Switzerland) and in Bulgaria, Croatia and Romania.

 

The MSC Health & Safety Protocol is in place to protect our guests, crew and the local communities we visit. Find out more about our Health and Safety Protocol here.


Do you have a Future Cruise Credit voucher?

Sail on board MSC Grandiosa and MSC Seaside and receive up to 400 € of on board credit plus additional benefits.

Please call our Contact Centre or consult your Travel Agent for any additional information.  

 

  


Read all about the outstanding onboard and ashore experience with MSC Grandiosa through the reviews from our first cruisers back at sea.

 

OTHER MSC DESTINATIONS AND SHIPS’ UPDATE
For all cancelled cruises please refer to the  FAQ Which cruises benefit from the compensation packages policy?

FAQ

Find below the most common Frequently Asked Questions related to cancellations, booking changes and our compensation policy


For Frequently Asked Questions related to Health & Safety, please click here

I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the compensation packages policy apply?

The compensation packages apply only to the cancelled cruises originated by MSC Cruises in relation with the COVID-19 situation worldwide.

How and when will the Future Cruise Credit voucher be issued? Will it be sent to me?

You will receive the Future Cruise Credit voucher for each booking which sailing has been cancelled by MSC Cruises. This voucher can be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions. This voucher will enable you to reschedule the future cruise, for any departure, destination and ship on or before December 31, 2021. Vouchers will be sent within one month from the official communication of the cruise cancellation.

If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.
 

What will be the value of the Future Cruise Credit voucher?

For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the on board credit granted as a compensation for the cancelled cruise.

 

For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC .

 

 
 

Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?

The Future Cruise Credit functions like a currency so it can be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.

Is it possible to extend the validity of the Future Cruise Credit voucher?

No, the voucher’s validity is non-extendable. IIt must be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions.
 
 

Can I give my voucher to another person who wants to book ?

No. The Future Cruise Credit voucher is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.

Can I use the voucher for multiple cruises?

No, the Future Cruise credit can be redeemed only once. If the new booking is cheaper than the original one, you will have the opportunity to add-on prepaid packages (beverage packages, excursions, onboard credit, etc…) and leverage the voucher value for such usage.

Once I decide when to schedule my next cruise, how should I proceed to activate the voucher and book a new cruise?

For redeeming the voucher, you have 2 options:
- If you booked directly with MSC through our Contact Centre or through our consumer website, please call us at xxx.
- If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.

Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.
 

I have already redeemed my voucher for a new cruise which is now cancelled. What happens to it?

For such cases, you will once again be eligible for our Future Cruise Credit program as highlighted below:
A new FCC voucher will be issued. Its value will be equal to the payment received by MSC Cruises, net of any refund.  
The new voucher will keep granting the same original onboard credit value, which is based on the length of the originally cancelled cruise. The onboard credit will be granted once and will be effective when the cruise will sail. 

 
 

What if I have a Cruise & Fly package booked through MSC Cruises? Will it be included in the voucher value?

Flight and transfers will be included as part of the Future Cruise credit, if booked through MSC Cruises. For example, if the cruise fare is USD/€500, and the flight is USD/€300 and transfer USD/€100 guests will receive total Future Cruise credit of USD/€900. For flights and transfers booked independently from MSC Cruises, this must be checked directly with the relevant service provider.

If I was originally traveling with a friend, and at the time of re-booking he/she doesn't want to travel, will he/she get a refund?

The full value of the Future Cruise Credit will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.

What is this additional onboard credit? How can it be used?

The onboard credit is a benefit which MSC Cruises grants as an additional benefit to its guests for the cancelled cruises. It can be used only once you start your new cruise but cannot be used for the purchase of pre-paid items before the new cruise. If not entirely spent, this onboard credit will be refunded at the end of the new cruise. Find out more about our compensation packages.
 

What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, excursions, etc…) and leverage the voucher value for such usage up until it is fully spent.
 

Due to the global sanitary situation, are there specific travel conditions which I should be aware of before confirming my cruise?

In addition to the already rigorous attention to hygiene on board our ships, MSC Cruises is taking additional steps to protect our guests and crew, to ensure that you are able to plan your next holiday with us and to travel with confidence before, during and after your cruise: please read all the guidelines highlighted in our Health & Safety Protocol.
 

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit can be applied to any sailing departing on or before December 31, 2021. The Future Cruise Credit is non-transferable, non-refundable.

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

If you booked your pre-paid items directly through the website or through our contact centre, the entire amount paid with credit card will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions may apply by country. If your booking was made through a Travel Agency, please contact your travel agent.

I am an Aurea Experience Guest. Given the restrictions applied to some of the MSC Aurea Spa areas onboard MSC Grandiosa and MSC Magnifica, what kind of compensation will I benefit from? 

For our Aurea Experience Guests onboard MSC Grandiosa and MSC Magnifica, due to the limitations we must apply in the MSC Aurea Spa, they will keep on benefiting from the massage of their choice from the Spa menu, with an extension of its duration from 50 to 80 minutes.

Our MSC Yacht Club Guests will keep on benefiting from a complimentary access to the Thermal suite, while some of experiences will unfortunately be closed.

 

Which cruises benefit from the compensation packages policy

The compensation policy covers all cruises cancelled by MSC Cruises in relation to the extraordinary circumstances the world is currently facing in connection with COVID-19.

All cancelled cruises are listed below: 

 

Ship

Cruise departure dates

MSC ARMONIA

From 16 March 2020 to 28 May 2021 included

MSC BELLISSIMA

From 14 March 2020 to 3 April 2021 included

MSC DIVINA

From 20 March 2020 to 30 May 2021 included

MSC FANTASIA

From 28 March 2020 to 5 June 2021 included

MSC GRANDIOSA

From 14 March 2020 to 15 August 2020 included*
From 20 December 2020 to 20 January 2021 included

MSC LIRICA

From 14 March 2020 to 30 April 2021 included

MSC MAGNIFICA

From 16 March 2020 to 18 October 2020 included*
From 8 November 2020 to 5 May 2021 included

MSC MERAVIGLIA

From 15 March 2020 to 29 May 2021 included

MSC MUSICA

From 16 March 2020 to 14 May 2021 included

MSC OPERA

From 10 March 2020 to 27 April 2021 included

MSC ORCHESTRA

From 20 March 2020 to 21 April 2021 included

MSC POESIA

From 22 March 2020 to 28 April 2021 included

MSC PREZIOSA

From 14 March 2020 to 28 April 2021 included

MSC SEASIDE

From 16 March 2020 to 30 April 2021 included

MSC SEAVIEW

From 19 March 2020 to 4 June 2021 included

MSC SINFONIA

From 13 March 2020 to 30 April 2021 included

MSC SPLENDIDA

From 29 March 2020 to 26 April 2021 included

MSC VIRTUOSA

From 16 April 2021 to 2 May 2021 included

 

*MSC Grandiosa and MSC Seaside (starting from 1st of May) resume operations in the Mediterranean for Schengen countries only (Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland) and in Bulgaria, Croatia and Romania.

 

I am an Aurea Experience Guest. Given the restrictions applied to some of the MSC Aurea Spa areas onboard MSC Grandiosa and MSC Magnifica, what kind of compensation will I benefit from? 

For our Aurea Experience Guests onboard MSC Grandiosa and MSC Magnifica, due to the limitations we must apply in the MSC Aurea Spa, they will keep on benefiting from the massage of their choice from the Spa menu, with an extension of its duration from 50 to 80 minutes.

Our MSC Yacht Club Guests will keep on benefiting from a complimentary access to the Thermal suite, while some of experiences will unfortunately be closed.

 

What is your Health & Safety protocol?

The MSC Cruises family of guests and crew is at the centre of everything we do, and your health and safety are of utmost importance to us. Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect the health and safety of our guests, crew and the local communities we visit before, during and after your cruise. Discover more about our Health & Safety protocol.